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overview
Tech Support
How Webinar Can Help?
Tech Support is providing assistance to users of technology products such as mobile phones, televisions, computers, software products, or any other electronic or mechanical goods. Tech Support Services – providing help, solutions or advice the company on their products or services related with problems, there main aim is to get the suitable solutions or alternative ideas.
Tips for
Better Tech Support
Tech support differs from the more common ‘customer service’, in that it deals directly with technical issues around the product, rather than transactional or account based queries.
With customers becoming more tech savvy, it’s important you get your tech support right. No longer will your customers contact you to ask basic questions, Instead, your customers are likely to present complex cases, so it’s important your team is prepared to handle them.
Think before Outsourcing
Implement 5 levels
Control the conversation
Listen & Learn
Levels of
Tech Support
Pre-support
Search Engines
Self-service
FAQ's, Knowledge Base.
First line of support
Help Desk(human contact)
Second line of support
Product Support & Technical Support (Complex issues)
Third line of support
Product Efforts, vendors, developers (custom support)
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150+ Projects Done
With utmost precision we have completed projects across the world.
300+ Happy Clients
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Our highly experienced team ensures that all your requirements are taken care of.
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